Introducing Autentika's Process & Tools Review10 Jan 2024
Lower the risk of wrong decisions at a very early stage of the transformation plan.
This is not just another ordinary blog post – it’s a business proposal, and I will not pretend it’s not. But now since you know it, I want to check whether it’s right for you. No marketing babble – I will get straight to the point.
We’re practitioners who drive change, guiding the implementation of your future vision of success step by step – so if you find yourself in any of those situations:
You have growing doubts about the quality of your business apps and need an objective assessment and recommendation of a plan to remedy them.
You are looking for the potential to introduce technological innovations into your organisation, such as automation or AI.
You wonder how your business tools and enterprise software compare to the market and know that your team's assessment is subject to cognitive error and lacks a broad market perspective.
– it means two things.
First – most probably, one of your biggest concerns is how to reduce the risk of bad decisions along the way to archive your future KPIs.
Second – we may have an answer to those concerns, called Autentika's Process & Tools Review.
Here’s a short overview of what it looks like:
And here’s a list of companies who already trusted our expertise:
About the review
We have been helping companies with their digital products for over 18 years, and our UX/UI discovery process is considered the gold standard in the industry.
We also know that behind every successful enterprise tools transformation lies a well-defined decision-making process.
Before making crucial choices about developing existing solutions or creating new ones, Boards of Directors must first diagnose current challenges and opportunities.
Process & Tools Review is designed to uncover the truth about the current state of tools and processes in your organisation and identify needs, problems, money leaks and opportunities for the future.
This profound and highly specialised process helps Boards of Directors set strategic goals, aligning every step with a vision of the future state of success.
Here are examples of projects where we employed our Process and Tools review:
Wirtualna Polska : Replacing a 25-years-old legacy of dozens of apps with a coherent back-office software ecosystem. We designed a set of solutions that support the growth of existing and development of new tools.
JUKI: Juki's Customer Portal (CP) serves as an internal tool focused on after-sales service and an ordering platform for customers. The development of CP was driven by the objective to enhance operational efficiency in order placement and streamline global stock level information dissemination.
DPD: A comprehensive and purpose-built application designed exclusively for couriers, featuring an intuitive UX/UI design. With over 400 pages addressing 40 core workflows, this Android-based app seamlessly integrates with users' familiar habits from general applications, ensuring adaptability in diverse conditions.
KADME: A user-friendly app designed for geologists, offering a more accessible alternative to complex tools. This innovation aims to overcome limitations in data analysis, freeing geologists' creativity and enhancing efficiency in the E&P industry.
How deep we dive
Let me show you some figures from one of our reviews, which we conducted for an organisation with over 20 different internal digital applications, and more than 300 staff.
Our engagement included the following:
- close to 900h of work
- 60+ meetings and workshops
- 6 days of ethnographic research
- 4 days of focus groups
- 12 departments visited during the process
As a result, we delivered:
- 150+ identified user problems
- 200+ recommendations
- 1 vision of the future state of work tools
- 500+ pages of Review documentation
The Process & Tools Review is a well-structured and transparent approach that guarantees transformative results. The process involves:
- In-depth analysis of your current tools, techniques, and workflows.
- Impartial evaluation to identify potential challenges and opportunities.
- A set of actionable recommendations tailored to your organisation's unique needs and objectives.
The final documentation includes:
- Objectives, risks, opportunities, limitations analysis and definition
- Organisational structure and stakeholder mapping
- Work process modelling
- Customer journey mapping
- System usability testing
- User profiling
- Qualitative research (i.e.IDIs, video recordings, ethnography, focus groups)
- Quantitative research (i.e. data analytics, surveys)
- industry best practices, market trends (AI included)
Recommendations - practical tips for improving:
- Desktop vs mobile experience
- IT solutions (front-end development approach, design system)
- UX/UI inspirations
- List of planned features described within the user’s context and covering all identified issues
- Scope evaluation and prioritisation
Why seek a second opinion?
The basis for discussing the future is a thorough analysis of the current situation, identifying problems and creating recommendations for future steps. Of course, Boards of Directors primarily seek this knowledge within the organisation by listening to specialists who work with existing software, analyse data, and produce reports.
However, internal analysis is fraught with many risks, which is why it is often necessary to seek an independent opinion from the market, from people who are confronted with the digital transformation of tools daily and who have developed standards, processes and methods that allow a reliable assessment of the situation.
The advantage of external experts in this process, which is not evident at first glance, is that they are not bound by relationships with people in the organisation.
As a result, they can look objectively at the available tools and processes, ask uncomfortable questions, and hear answers that often don’t have a chance to fall into internal discussions.
An external expert strives for the truth, whatever it may be.